NEXT Platform - Homepage Dashboard design interviews
Conducted user interviews with testers in client/customer-facing roles across small to medium-sized businesses.
The goal was to understand how the NEXT homepage dashboard could aid users and if improvements to inbox, activity, tickets, etc. could be introduced.
Figma Hi-Fi design of NEXT Homepage Dashboard
Purpose of research and study details
User recruitment
Key finding based on design interview insights
Zooming in on the "My tickets by status" section
Zooming in on the "My recent activities" section
Final recommendations, color-coded by priority