Benchmarking and SUS (Supervisor workflows)
Obtained benchmarking and system usability scale (SUS) scores for the current design experience of NEXT’s supervisor workflows and features. This was specifically for desktop and done with Figma prototype to avoid live tenant issues.
Purpose of research and study details
Highlighting the benchmarking and SUS scoring
Benchmarking metric formula
System Usability Scale (SUS) Grading metric
Participant recruitment breakdown
Users' first impressions of the hi-fi Figma design
Benchmarking and difficulty scores for flow 1
Benchmarking and difficulty scores for flow 2
Benchmarking and difficulty scores for flow 3
User interview suggestions
Key findings, including the benchmarking and overall SUS score
Final Recommendations, color-code by priority